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Knowledge Acquisition
Tasks
Task Decision making is a daily matter both on a small and on a large scale. In many cases we must consult human sources in order to build a basis for decision making. Oftentimes this process is hindered by the unavailability of a person. Unnecessary waiting periods are highly unefficient. Solution ---> Expert systems assist in gathering and organizing information and know-how and making it immediately available at the point-of-use. The time used for information gathering can be drastically reduced and thus the productivity enhanced.
Task Maintenance, Diagnosis, Control: As an effect of the high specialisation in economy and technology the knowledge becomes increasingly complex. The influences and interdependencies of parameters and their combinations make it nearly impossible to understand a problem. Solution ---> Knowledge based systems support the user in the analysis and solution of complex tasks. They enable the user to analyse, to interpret and to identify the right solutions from a large number of alternatives.
Task Education: Many enterprises are forced to employ too high qualified personnel in certain domains. This has an impact on the personnel costs. Moreover, highly qualified personnel is difficult to find on the market. Solution ---> By the use of expert system technology the employees profit from directly available know-how: 24 hours a day and with a consistent quality. Their education is guaranteed by using the know-how of previous human specialists. Knowledge-based systems also contain the potential to support less qualified personnel in doing a higher qualified job.
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